Overvue: Terms of Service

Last Updated: May 5, 2026

1. Agreement to Terms

1.1 Binding Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Overvue.ai Ltd ("Overvue", "we", "us", or "our"), a company registered in England and Wales (Company Number: 16108402). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You represent and warrant that you have the authority to enter into this agreement and are at least 16 years of age. If you are entering into this agreement on behalf of an entity, you represent and warrant that you have the legal authority to bind such entity to these Terms.

1.2 Age Requirement

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age and to terminate accounts that do not meet this requirement.

1.3 Definitions

For the purposes of these Terms:

• "Service" means the Overvue platform and all of its products, including the Sales Training Product, the Recruiting Product, and the Interview Practice Product, together with all software, applications (including the Overvue iOS application), features, and functionalities provided by Overvue.
• "Sales Training Product" means the AI-powered roleplay training product offered to sales organisations and individual sales professionals to practise and improve their sales communication skills.
• "Recruiting Product" means the AI-powered screening interview product offered to organisations to screen candidates for roles using configurable interview questions.
• "Interview Practice Product" means the AI-powered interview practice product offered directly to individual consumers (B2C), including via the Overvue iOS application, that enables users to practise for job interviews of varying styles and difficulty.
• "Customer Account" means an account held by a business or organisation in connection with the Sales Training Product or the Recruiting Product.
• "Individual Account" means an account held by an individual consumer in connection with the Interview Practice Product.
• "Candidate" means an individual invited by a Customer to participate in a screening interview through the Recruiting Product.
• "User Data" means all data, content, and information you provide, upload, or generate through the Service, including account information, custom bot configurations, performance data, session recordings, transcripts, and screening interview responses.
• "User Content" means any content you create or input into the Service, including custom bot configurations, company information, screening interview questions, and practice scenarios.
• "Intellectual Property Rights" means all patents, rights to inventions, copyright and related rights, trademarks, service marks, trade names, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use and protect the confidentiality of confidential information, and all other intellectual property rights, whether registered or unregistered.
• "Subscription Period" means the period for which you have paid to use the Service, including any renewal periods.
• "Fees" means all charges, costs, and expenses associated with your use of the Service.
• "Session Credits" means the unit used to consume practice, screening, or interview sessions on the Service. Session Credits are allocated under your subscription plan or purchased on a pay-as-you-go basis.
• "Aggregated Data" means User Data that has been anonymised and combined with data from other users such that it does not identify, and cannot reasonably be used to identify, any individual user or any specific individuals.
• "Platform Insights" means analytical outputs, benchmarks, trends, performance metrics, or recommendations generated by Overvue from Aggregated Data and made available to users through the Service.

2. Description of Service

2.1 Core Services

Overvue provides an AI-powered conversational training and assessment platform. The Service is composed of three products:

(a) Sales Training Product (B2B). AI-powered roleplay conversations with virtual prospects, including pre-made bot personas, custom bot creation based on your company and target customers, AI-driven company and customer persona research, real-time voice interaction, performance analytics, gamification, and session recordings and transcripts.

(b) Recruiting Product (B2B). A screening interview tool that enables Customers to configure interview questions for a particular role, invite Candidates to complete screening interviews, and review the resulting recordings, transcripts, and AI-generated assessments. Customers are responsible for the lawful invitation of Candidates and for compliance with all applicable employment, equality, and data protection laws in their use of the Recruiting Product.

(c) Interview Practice Product (B2C). A consumer-facing interview practice product, available via the web platform and via the Overvue iOS application. Individual users may sign up, provide details of the role and interview style they wish to practise (including high-pressure interviews and other formats), and engage in AI-powered practice interviews with feedback and analytics.

2.2 Custom Bot and Scenario Creation

The Service enables Customers to create custom AI bot personas (in the Sales Training Product) and custom screening interviews (in the Recruiting Product) by providing relevant inputs, including a company website or domain. Our AI research flow may analyse publicly available information to generate fictional personas, scenarios, or supporting context, including company overview, business model, market position, competitors, and persona characteristics such as speech style, pain points, and job responsibilities. You may review and modify this AI-generated information. All personas created are fictional characters and do not represent real individuals.

2.3 Service Delivery

We deliver the Service through:

• our web-based platform (used by all three products);
• the Overvue iOS application, which is provided exclusively for the Interview Practice Product (B2C); and
• third-party AI, voice, and infrastructure providers used to power voice interaction, transcription, analysis, billing, and research capabilities.

The Service utilises third-party providers including, without limitation, Microsoft Azure (UK datacentres) for hosting and storage, Ultravox for real-time voice interaction in the Interview Practice Product, and RevenueCat together with Apple for in-app subscription management on iOS. All service delivery is conducted in accordance with our security protocols and applicable data protection laws.

2.4 Service Modifications

We retain the right to modify, enhance, or discontinue any aspect of the Service or any individual product within the Service at our sole discretion. Such modifications may include changes to functionality, user interface, available features, AI models, Session Credit allocations, gamification mechanics, or technical requirements. We will provide reasonable notice of any material changes that substantially affect your use of the Service. Continued use of the Service following any modification constitutes your acceptance of the modified Service.

2.5 Educational Purpose and Disclaimer

The Service is provided solely for training, practice, screening, and educational purposes. AI-generated bot personas and AI-generated assessments are fictional or probabilistic and may not accurately reflect real customer behaviour, candidate suitability, or interviewer responses. The Service does not constitute professional sales advice, recruitment advice, employment decisions, career advice, coaching, or consulting. Performance on the platform does not guarantee real-world sales success, hiring outcomes, or interview success. You acknowledge that the Service is a training and assessment tool and should not be relied upon as the sole basis for hiring decisions, sales strategies, or other business or career decisions. Customers using the Recruiting Product remain solely responsible for any hiring decision and for ensuring that their use of AI-generated assessments complies with applicable laws.

3. User Responsibilities

3.1 Account Registration and Security

You are responsible for maintaining the security and confidentiality of your account credentials. This responsibility includes creating and using strong passwords, implementing appropriate access controls, not sharing your account with others, and promptly notifying us of any suspected unauthorised access. You must maintain accurate and up-to-date information associated with your account, including your full name, email address, and (where applicable) company domain. You are solely responsible for all activities occurring under your account credentials.

3.2 Account Sharing Prohibition

Each account is licensed for use by a single individual only. You may not share your account credentials, allow multiple individuals to use a single account, or otherwise circumvent user-based licensing restrictions. Where a Customer purchases seats for multiple users in connection with the Sales Training Product or the Recruiting Product, each seat must be assigned to a named individual. We reserve the right to monitor account usage patterns and suspend or terminate accounts showing evidence of sharing or unauthorised multi-user access.

3.3 Accuracy of Information

When creating custom bots, screening interviews, or interview practice scenarios, you represent and warrant that any information you provide about your company, products, services, role, or interview is accurate and that you have the authority to provide such information. You acknowledge that the quality of AI-generated personas, assessments, and feedback depends on the accuracy and completeness of the information provided.

3.4 Customer Responsibilities for Candidates

Customers using the Recruiting Product are responsible for: (a) obtaining all necessary permissions and consents from Candidates before inviting them to participate in screening interviews; (b) providing Candidates with appropriate notice regarding the use of AI-powered screening, recording, and assessment; (c) complying with all applicable laws relating to recruitment, employment, equality, anti-discrimination, and data protection; and (d) lawfully processing any data they receive about Candidates through the Service. Overvue acts as a processor in respect of Candidate data processed on the Customer's behalf in the Recruiting Product, save where Overvue uses such data as a controller in anonymised, aggregated form as described in these Terms and our Privacy Policy.

4. Acceptable Use

4.1 Permitted Uses

The Service shall be used solely for legitimate training, practice, screening, and professional development purposes in accordance with these Terms. All use must comply with applicable laws, regulations, and these Terms.

4.2 Prohibited Uses

You shall not, and shall not permit any third party to: (a) share or distribute access credentials or accounts; (b) use the Service for any unlawful purpose or to violate any applicable laws (including, in the case of the Recruiting Product, anti-discrimination or employment laws); (c) attempt to reverse engineer, decompile, or disassemble any aspect of the Service; (d) use automated tools, bots, or scripts to interact with the Service or artificially inflate gamification metrics or screening results; (e) create usernames, custom bot content, screening questions, or other content that is offensive, racist, sexually explicit, hateful, defamatory, discriminatory, or otherwise inappropriate; (f) impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity, including (in the case of the Interview Practice Product) misrepresenting your identity for the purpose of practising on behalf of another person; (g) use trademarks, service marks, or brand names belonging to others without authorisation; (h) interfere with or disrupt the integrity or performance of the Service or its related systems; (i) attempt to gain unauthorised access to the Service or other users' accounts or data, including the data of other Candidates; (j) use the Service to develop, train, or improve competing products or services; (k) extract, scrape, or harvest data from the Service using automated means; or (l) circumvent any usage limits, access controls, or technological protection measures, including any limits on Session Credits.

4.3 Content Moderation

We reserve the right to review, monitor, and moderate all User Content, including usernames, custom bot configurations, screening interview questions, and any other content created or uploaded to the Service. We may, at our sole discretion, modify, reject, or remove any content that violates these Terms, is inappropriate, unlawful, or otherwise objectionable. This includes the right to change or delete custom usernames, custom bots, or screening questions without prior notice.

4.4 Usage Monitoring

We reserve the right to monitor Service usage to ensure compliance with these Terms. This monitoring may include automated systems and manual review processes. Any violation of these acceptable use provisions may result in immediate suspension or termination of your access to the Service without refund.

5. Gamification and Fair Play

5.1 Gamification Features

The Sales Training Product and the Interview Practice Product include gamification elements such as experience points (XP), levels, achievements, leaderboards, and progress tracking. These features are designed to enhance the learning experience and motivate continued practice. Gamification is not a feature of the Recruiting Product, and screening interviews are not gamified. All gamification mechanics are subject to change at our discretion.

5.2 Fair Play Policy

You agree to engage with the Service in good faith and to earn experience points, levels, and achievements through legitimate use only. Illegitimate methods of gaining progress include but are not limited to: using automated tools, scripts, or bots; exploiting bugs, glitches, or vulnerabilities in the Service; manipulating session recordings or transcripts; sharing accounts to artificially boost metrics; or any other method that circumvents the intended use of gamification features.

5.3 Enforcement and Remedies

We reserve the right to investigate suspicious activity or unreasonable XP gains. Upon detection or reasonable suspicion of illegitimate progress, we may, at our sole discretion: (a) reset your XP, levels, or achievements; (b) adjust your gamification metrics to reflect legitimate progress; (c) suspend your account pending investigation; (d) permanently terminate your account; or (e) take any other action we deem appropriate. You may appeal any such action by contacting our support team via email or chat support. We will review appeals in good faith but maintain final discretion on all enforcement decisions.

6. Data Rights and Usage

6.1 Ownership of User Data

You retain all right, title, and interest in and to your personal information and the specific content you provide to the Service. However, by using the Service, you grant us a worldwide, non-exclusive, royalty-free licence to use, copy, store, transmit, analyse, and process your User Data solely for the purposes of: (a) providing the Service to you; (b) generating your individual performance analytics and insights; (c) creating Aggregated Data and Platform Insights; and (d) improving the Service as described in these Terms and our Privacy Policy.

6.2 Session Recordings and Transcripts

The Service records and transcribes practice roleplay sessions, screening interviews, and interview practice sessions for your review and learning, and (in the Recruiting Product) for review by the inviting Customer. You may download or delete your individual session recordings at any time through your account, subject to the retention rights of any Customer that invited you to a screening interview. While we do not use audio recordings to train AI models, we do use session transcripts, performance data, and anonymised conversation patterns to improve the Service, train our AI models, and generate Platform Insights. Transcripts are processed in anonymised, aggregated form such that individual users cannot be identified.

6.3 Aggregated Data and Platform Insights

We anonymise and aggregate User Data, including session transcripts, performance metrics, conversation patterns, objection types, response effectiveness, industry-specific trends, screening response patterns, and bot configuration data. This Aggregated Data is used to: (a) develop and refine AI models and algorithms; (b) generate Platform Insights such as benchmarks, best practices, and performance trends; (c) provide comparative analytics to help users improve their skills; and (d) enhance the overall quality and intelligence of the Service. Platform Insights are made available to users but do not reveal any information that could identify individual users, their companies, Candidates, or specific conversations.

6.4 Custom Bot and Scenario Ownership

All custom bots, screening interviews, and AI-generated personas, assessments, and configurations created through the Service are owned by Overvue. We grant you a licence to use the custom bots, screening interviews, and scenarios you create for the duration of your Subscription Period. Upon account deletion, we may retain anonymised configurations for Aggregated Data analysis but will delete identifiable custom bot and screening interview data in accordance with our data retention policies.

6.5 Data Retention and Deletion

We retain User Data for the duration of the Subscription Period and as necessary to provide the Service. Following account deletion, identifiable User Data, including session recordings, transcripts, and custom bot or screening interview configurations, will be deleted within 30 days, except that such data may persist in backup systems for up to 90 days. Aggregated Data and Platform Insights that have been anonymised such that individual users cannot be identified may be retained indefinitely. In the case of the Recruiting Product, Customer instructions and applicable law may require longer or shorter retention of Candidate data, in which case the controller's instructions will govern.

7. Service Levels and Support

7.1 Service Availability

We shall use commercially reasonable efforts to maintain Service availability, excluding scheduled maintenance periods and circumstances beyond our reasonable control. We do not guarantee uninterrupted access to the Service and shall not be liable for any unavailability, interruptions, or performance issues.

7.2 Technical Support

We provide technical support through email and chat during standard business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT, excluding public holidays). Support services include assistance with account issues, Service functionality, troubleshooting, and resolution of technical problems. We aim to respond to support inquiries within 2 business days but do not guarantee response times. Support for in-app purchases made through the Apple App Store may also be subject to Apple's policies; refunds for such purchases are processed by Apple in accordance with App Store terms.

7.3 Scheduled Maintenance

We may perform scheduled maintenance that temporarily interrupts Service availability. Where possible, we will provide advance notice of scheduled maintenance. Emergency maintenance may be performed without notice when necessary to maintain Service security, integrity, or performance.

8. Fees and Payment

8.1 Subscription Plans, Pay-As-You-Go, and Session Credits

(a) B2B Subscriptions. The Sales Training Product and the Recruiting Product are offered on a subscription basis, with different plans offering varying allocations of Session Credits per Subscription Period. The subscription terms applicable to the Sales Training Product and the Recruiting Product are the same.

(b) B2B Pay-As-You-Go. As an alternative to a subscription, B2B Customers may purchase Session Credits on a one-off, pay-as-you-go basis for use with the Sales Training Product or the Recruiting Product. Pay-as-you-go Session Credits are subject to the validity period communicated at the point of purchase. Pay-as-you-go Session Credits are not subject to the rollover provisions in Section 8.2.

(c) B2C Subscriptions. The Interview Practice Product is offered to consumers under separate subscription terms and pricing, available via the web platform and via the Overvue iOS application. Subscriptions purchased on iOS are managed through the Apple App Store using RevenueCat as our subscription management provider. All such purchases are subject to Apple's standard terms in addition to these Terms, including Apple's policies on auto-renewal, refunds, and family sharing.

(d) Free Trials. All users receive one free practice session. Additional free trial periods may be provided at our sole discretion.

8.2 Rollover of Session Credits

Unused Session Credits under a B2B subscription plan will roll over to the next Subscription Period, subject to the following limits:

• (a) Cap. Your total Session Credit balance after rollover may not exceed 100% of the Session Credit allocation for your current subscription plan. By way of example, if your monthly allocation is 50,000 Session Credits, your maximum balance after rollover at the start of any Subscription Period may not exceed 100,000 Session Credits. Any unused Session Credits in excess of this cap at the end of a Subscription Period will be forfeited.
• (b) Carry-Forward Period. Rolled-over Session Credits may only be carried forward for one Subscription Period. Any Session Credits that have already been rolled over once and remain unused at the end of the next Subscription Period will be forfeited.
• (c) Forfeiture on Cancellation. Any unused Session Credits, including rolled-over Session Credits, are forfeited on cancellation, downgrade, non-renewal, or termination of your subscription, without refund.

The rollover provisions in this Section 8.2 do not apply to pay-as-you-go Session Credits or to subscriptions for the Interview Practice Product, which are subject to their own terms.

8.3 Payment Terms

All Fees are due in advance and must be paid through our authorised payment processors, which include Stripe (for web-based payments) and RevenueCat together with Apple (for iOS purchases). Fees are exclusive of all applicable taxes, levies, duties, and similar charges, which are your responsibility, except where collected on your behalf by Apple at the point of sale. You authorise us (or, in the case of iOS purchases, Apple) to charge your designated payment method for all applicable Fees. You are responsible for maintaining valid payment information and for any fees or charges associated with payment processing.

8.4 Fee Modifications

We may modify our Fees upon thirty (30) days' prior written notice. Any Fee increase shall not take effect until the expiration of your current Subscription Period. Continued use of the Service after a Fee modification takes effect constitutes your acceptance of the new Fees. Fee modifications for iOS subscriptions are also governed by Apple's policies.

8.5 Late Payment and Suspension

If payment is not received by the due date, we reserve the right to suspend your access to the Service until payment is received in full. Any payment not received within fourteen (14) days of the due date may accrue interest at the rate of 1% per month or the maximum rate permitted by law, whichever is lower. You shall reimburse us for all reasonable costs incurred in collecting overdue payments. This Section 8.5 does not apply to payments processed by Apple, which are governed by Apple's terms.

8.6 Refunds

Fees are non-refundable except as expressly provided in these Terms or as required by law. We do not provide refunds for unused Session Credits, partial Subscription Periods, or dissatisfaction with the Service. If we terminate your account for breach of these Terms, you will not be entitled to any refund. Refunds for purchases made on iOS are processed by Apple in accordance with Apple's refund policy and are not within our control.

9. Term and Termination

9.1 Term

These Terms commence on the date you first accept them and continue until all Subscription Periods have expired or been terminated. Subscription Periods automatically renew for subsequent periods equal to the expiring Subscription Period unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the current Subscription Period (or, in the case of iOS subscriptions, in accordance with Apple's auto-renewal cancellation process). You may cancel auto-renewal at any time through your account settings or, for iOS subscriptions, through your Apple ID settings.

9.2 Termination by You

You may terminate these Terms at any time by cancelling your subscription and closing your account. Termination will be effective at the end of your current Subscription Period. You will not receive a refund for any unused portion of your subscription or unused Session Credits.

9.3 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to: (a) breach of these Terms; (b) violation of the Acceptable Use Policy or Fair Play Policy; (c) fraudulent, abusive, or illegal activity; (d) failure to pay applicable Fees; (e) extended periods of inactivity; or (f) at our sole discretion if we believe termination is necessary to protect the Service, other users, or ourselves. We may also terminate these Terms with thirty (30) days' notice for any reason or no reason.

9.4 Effects of Termination

Upon termination of these Terms: (a) all rights granted to you under these Terms shall immediately terminate; (b) you shall cease all use of the Service; (c) we may immediately deactivate your account and delete or retain your User Data in accordance with our data retention policies; (d) you shall pay all outstanding Fees within five (5) business days; and (e) you will lose access to all User Data, session recordings, transcripts, custom bots, screening interviews, performance analytics, Session Credits, and gamification progress. You are responsible for exporting any data you wish to retain before termination. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

10. Intellectual Property

10.1 Ownership

We retain all right, title, and interest in and to the Service, including all related Intellectual Property Rights. This includes but is not limited to all software, algorithms, AI models, user interface designs, the Overvue iOS application, Platform Insights, Aggregated Data, pre-made bot personas, screening interview templates, analytical frameworks, gamification mechanics, branding, trademarks, and any derivative works. These Terms do not grant you any rights to our Intellectual Property Rights except for the limited licence expressly set forth herein.

10.2 Custom Bot, Scenario, and Screening Ownership

All custom bots, custom screening interviews, custom interview practice scenarios, and AI-generated research, persona configurations, and related content created through the Service are owned by Overvue. You are granted a non-exclusive licence to use such custom content during your Subscription Period solely within the Service.

10.3 Licence Grant

Subject to your compliance with these Terms and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service (including, where applicable, the Overvue iOS application) during the Subscription Period solely for your personal, professional development, training, or recruitment purposes (as applicable to the relevant product). The licence to use the Overvue iOS application is additionally subject to the Apple Licensed Application End User Licence Agreement.

10.4 Feedback and Suggestions

Any feedback, suggestions, ideas, or improvements you provide regarding the Service shall automatically become our exclusive property without any obligation of compensation or attribution. You hereby assign all right, title, and interest in such feedback to Overvue, and we may use such feedback for any purpose without restriction.

10.5 Restrictions

You shall not: (a) modify, adapt, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service or attempt to discover any source code or underlying algorithms; (c) remove, alter, or obscure any proprietary notices or markings; (d) access the Service to build a competitive product or service or copy any features, functions, or graphics; (e) licence, sell, rent, lease, transfer, or otherwise commercially exploit the Service; (f) frame or mirror any content forming part of the Service; or (g) use the Service in any manner that exceeds the scope of the licence granted herein.

11. Privacy and Data Protection

11.1 Privacy Policy

Our collection, use, and processing of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the practices described in our Privacy Policy.

11.2 Data Protection Compliance

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You acknowledge that the Service involves the processing of your personal information and that by using the Service, you consent to such processing as described in our Privacy Policy.

11.3 Third-Party Service Providers

The Service utilises third-party AI and technology providers to deliver functionality, including voice interaction, transcription, AI analysis, research, and billing capabilities. These include, without limitation, Microsoft Azure (UK datacentres) for hosting, Ultravox for voice interaction in the Interview Practice Product, and RevenueCat together with Apple for iOS subscription management. Your data may be processed by these providers solely to enable the Service. We maintain appropriate contractual safeguards with all third-party processors to ensure data protection and security.

11.4 Data Security

We implement reasonable technical and organisational security measures to protect User Data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You acknowledge and accept the inherent risks of transmitting information over the internet.

12. Liability and Warranties

12.1 Service Warranty

We warrant that the Service will perform substantially in accordance with its documentation under normal use. Your exclusive remedy for breach of this warranty shall be our use of commercially reasonable efforts to correct non-conforming Service features or, if we cannot make such correction within a reasonable time, termination of your subscription with a pro-rata refund of prepaid unused Fees.

12.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 12.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT AI-GENERATED PERSONAS, ASSESSMENTS, OR FEEDBACK WILL ACCURATELY REFLECT REAL CUSTOMERS, CANDIDATES, OR INTERVIEWERS, THAT USE OF THE SERVICE WILL RESULT IN IMPROVED SALES PERFORMANCE, SUCCESSFUL HIRING OUTCOMES, OR INTERVIEW SUCCESS, OR THAT THE SERVICE WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE.

12.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OVERVUE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO OVERVUE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED POUNDS (£100), WHICHEVER IS GREATER.

12.4 Basis of the Bargain

You acknowledge and agree that the disclaimers and limitations set forth in this Section 12 reflect a reasonable and fair allocation of risk between you and Overvue and that these limitations are an essential basis of the bargain between the parties. The Service would not be provided without these limitations.

12.5 Indemnification

You agree to indemnify, defend, and hold harmless Overvue, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (a) your use or misuse of the Service; (b) your violation of these Terms; (c) your violation of any rights of another party, including intellectual property rights or the rights of any Candidate; (d) any User Content or information you provide; or (e) your violation of any applicable laws or regulations, including (in the case of the Recruiting Product) employment, equality, or data protection laws. We reserve the right to assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of such claim.

13. Apple-Specific Terms (Interview Practice Product on iOS)

The following additional terms apply to your use of the Overvue iOS application:

• (a) Acknowledgement. These Terms are concluded between you and Overvue, and not with Apple, Inc. ("Apple"). Apple is not responsible for the iOS application or its content.
• (b) Scope of Licence. The licence granted to you for the iOS application is limited to a non-transferable licence to use the iOS application on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
• (c) Maintenance and Support. Overvue is solely responsible for providing any maintenance and support services with respect to the iOS application. Apple has no obligation whatsoever to furnish any maintenance and support services.
• (d) Warranty. In the event of any failure of the iOS application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the iOS application. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS application.
• (e) Product Claims. Overvue, not Apple, is responsible for addressing any claims relating to the iOS application or your use of it, including product liability claims, claims that the iOS application fails to conform to any legal or regulatory requirement, and claims under consumer protection or similar legislation.
• (f) Intellectual Property Claims. In the event of any third-party claim that the iOS application or your possession and use of the iOS application infringes that third party's intellectual property rights, Overvue, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
• (g) Third-Party Beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to your licence of the iOS application, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.

14.2 Jurisdiction

Subject to Section 14.3, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. Both parties submit to the exclusive jurisdiction of such courts.

14.3 Informal Resolution

Before initiating any legal proceeding, the parties agree to attempt in good faith to resolve any dispute through informal negotiation. Either party may initiate informal resolution by providing written notice to the other party describing the dispute. The parties shall then attempt to resolve the dispute through direct communication between representatives with authority to settle the dispute for a period of not less than thirty (30) days.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and (where applicable) any order form, plan-specific terms, or Apple App Store terms, constitute the entire agreement between you and Overvue regarding the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter hereof.

15.2 Modifications to Terms

We reserve the right to modify these Terms at any time at our sole discretion. We will provide notice of material modifications by posting the updated Terms on our website with a new "Last Updated" date or by sending you notice through the Service or to your registered email address. Material modifications will become effective thirty (30) days after posting or notification. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service before the effective date.

15.3 Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without our prior written consent. Any attempted assignment in violation of this provision shall be void. We may freely assign, transfer, or delegate these Terms and our rights and obligations hereunder to any successor to our business or assets, whether by merger, acquisition, sale of assets, or otherwise, without restriction and without your consent.

15.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if such modification is not possible, such provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

15.5 Waiver

No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. No failure or delay by either party in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise or the exercise of any other right, power, or privilege.

15.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes or labour disputes, failures of third-party service providers, internet service provider failures, or failures of telecommunications or hosting infrastructure. The affected party shall promptly notify the other party of any such circumstance and shall use reasonable efforts to mitigate the impact.

15.7 Notices

All notices required or permitted under these Terms shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by confirmed email; (c) sent by registered or certified mail, return receipt requested; or (d) sent by overnight courier service. Notices to you may be sent to the email address associated with your account. Notices to us must be sent to [email protected].

15.8 Relationship of the Parties

The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, agency, or franchise relationship between the parties. Neither party has the authority to bind the other or to incur any obligation on its behalf.

15.9 Third-Party Beneficiaries

Save as expressly provided in Section 13 with respect to Apple, these Terms are for the sole benefit of the parties hereto and their permitted successors and assigns, and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

15.10 Interpretation

Section headings in these Terms are for convenience only and shall not govern the meaning or interpretation of any provision. The words "include," "includes," and "including" shall be deemed to be followed by "without limitation." The word "or" is not exclusive.

16. Contact Information

Overvue.ai Ltd Company Number: 16108402 Email: [email protected] Registered Address: 8 Winchester Place, North Street, Poole, BH15 1NX, United Kingdom

For questions regarding these Terms or the Service, please contact us at the email address above. We will respond to all inquiries within 2 business days.

Overvue: Privacy Policy

Last Updated: May 5, 2026

1. Introduction

Overvue.ai Ltd ("we," "our," or "us") provides an AI-powered conversational training and assessment platform comprising three products: a sales training product, a recruiting screening product, and a consumer interview practice product (available via web and via the Overvue iOS application). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Details:Overvue.ai LtdCompany Number: 16108402Registered Address: 68 Richmond House, 23-31 Richmond Hill, Bournemouth, BH2 6EZ, United KingdomContact: [email protected]

2. Key Points About Your Data

• What We Collect: Your name, email, optional company domain, voice recordings, transcripts, performance data, custom bot configurations, screening interview responses, and (where applicable) iOS device information.
• Your Data is Yours: You retain ownership of your personal data and can download or delete your recordings at any time, subject to the rights of any organisation that invited you to a screening interview.
• How We Use It: To provide the training, screening, and practice services, generate your individual performance analytics, and improve our AI through anonymised, aggregated analysis.
• Storage: Data is stored securely in Microsoft Azure UK datacentres.
• Anonymised Insights: We anonymise and aggregate user data to create Platform Insights (benchmarks, trends) shared with users. These insights do not identify you, your company, or your specific conversations.
• Three Products, Different Roles: For our Sales Training and Interview Practice Products, Overvue is generally the data controller. For our Recruiting Product, the inviting organisation is the controller of Candidate data, and Overvue acts as a processor (save where we use anonymised, aggregated data as a controller).
• Training and Assessment Tool Only: Our Service is for training, screening, and practice purposes. AI bots and AI-generated assessments are fictional or probabilistic and do not represent real people or guaranteed outcomes.
• Age Requirement: You must be at least 16 years old to use our Service.

3. What Data We Collect

3.1 Account Information

When you register for an account, we collect:

• Full name
• Email address
• Company domain (optional, where applicable)
• Password (stored in encrypted form)
• Account creation date and settings
• Account type (Sales Training, Recruiting, or Interview Practice)

For Candidates invited to a screening interview through the Recruiting Product, we may collect minimal account information sufficient to deliver the screening interview, as instructed by the inviting organisation.

3.2 Session Data (Sales Training, Recruiting, and Interview Practice)

During your use of the Service, we collect:

• Voice Recordings: Audio recordings of your sales roleplay sessions, screening interviews, and interview practice sessions
• Transcripts: Text transcriptions of your sessions generated by our AI transcription service
• Performance Metrics: Session duration, scores, feedback ratings, speaking pace, objection handling effectiveness, screening assessment outputs, and other analytics
• Conversation Content: The substance of your sessions, including questions asked, responses given, and techniques used

3.3 Custom Bot, Screening Interview, and Scenario Data

When you create custom bots, configure screening interviews, or set up interview practice scenarios, we collect and generate:

• Input Data: Your company website or domain URL, role descriptions, screening question sets, and interview style preferences
• AI-Generated Information: Company overview, business model, market position, competitors, fictional persona characteristics (speech style, pain points, job responsibilities), and scenario context
• Your Edits: Any modifications you make to AI-generated configurations

3.4 Usage and Technical Data

We automatically collect:

• Login dates and times
• Features used and frequency of use
• Browser type and version
• Device information and operating system (including, on iOS, the device model, iOS version, and app version)
• IP address and general location (country/city level)
• Pages and screens visited and navigation paths
• Gamification progress (XP, levels, achievements) — applicable to Sales Training and Interview Practice Products only
• App diagnostics and crash reports (iOS application only)

3.5 Payment Information

Payment processing is handled by third-party payment processors. We do not store full credit card details. We may retain or receive:

• Last four digits of card number (for web payments via Stripe)
• Payment method type
• Billing address
• Transaction history and invoice details
• For iOS subscriptions: subscription identifiers, status, and renewal information provided by RevenueCat and Apple. Apple processes the underlying purchase, and we receive only limited information sufficient to provision and manage your subscription.

3.6 Communications

We collect information from your communications with us, including:

• Support requests and correspondence
• Feedback and suggestions
• Survey responses

4. How We Use Your Data

4.1 Providing the Service to You

We use your data to:

• Create and manage your account
• Deliver AI-powered roleplay training, screening interviews, and interview practice sessions
• Generate and store your session recordings and transcripts
• Provide personalised performance analytics and feedback
• Create custom bot personas, screening interviews, and practice scenarios
• Track your progress through gamification features (where applicable)
• Process payments and manage subscriptions (including via RevenueCat and Apple for iOS)
• Provide customer support and respond to your inquiries
• Send service-related communications (account notifications, updates, security alerts)
• Where you participate as a Candidate in the Recruiting Product, deliver the screening interview and make the resulting recordings, transcripts, and AI-generated assessments available to the inviting organisation in accordance with their instructions

4.2 Service Improvement and Platform Insights

We anonymise and aggregate your data to:

• Train and Improve AI Models: We use anonymised transcripts, conversation patterns, and performance data to refine our AI algorithms, improve bot responses, and enhance the realism of roleplay, screening, and interview practice scenarios. We do not use raw audio recordings to train AI models.
• Generate Platform Insights: We create anonymised, aggregated benchmarks and trends such as:
  • Common objection types and effective responses across industries
  • Average performance metrics by experience level
  • Successful conversation techniques and patterns
  • Industry-specific best practices and benchmarks
  • Trending interview formats and effective preparation strategies
• Develop New Features: We analyse usage patterns to identify opportunities for new training scenarios, bot personas, screening templates, and platform capabilities
• Quality Assurance: We monitor service performance and identify technical issues or areas for improvement

Important: Platform Insights are derived from data that has been anonymised and aggregated such that individual users, their companies, Candidates, or specific conversations cannot be identified. These insights are made available to users to enhance the training and assessment experience.

4.3 Research and Development

We conduct research using Aggregated Data to:

• Study sales communication, screening, and interview effectiveness
• Develop new AI training and assessment methodologies
• Create industry reports and whitepapers
• Advance the field of conversational AI and assessment technology

4.4 Legal and Security Purposes

We may use your data to:

• Comply with legal obligations and respond to lawful requests
• Enforce our Terms of Service and investigate violations
• Detect and prevent fraud, abuse, or security threats
• Protect our rights, property, and safety, and that of our users
• Investigate suspicious account activity or Fair Play Policy violations

4.5 Marketing (With Your Consent)

With your explicit consent, we may use your email address to send you:

• Product updates and new feature announcements
• Tips and best practices for using the Service
• Educational content and training resources
• Special offers and promotional materials

You may withdraw consent and unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email or contacting us directly.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

5.1 Contract Performance

Processing is necessary to provide the Service you have contracted for, including creating your account, delivering training, screening, or interview practice sessions, generating analytics, and processing payments.

5.2 Legitimate Interests

We have a legitimate interest in:

• Using anonymised transcripts and performance data to train and improve our AI models
• Creating and sharing Platform Insights derived from Aggregated Data to enhance the value of our Service for all users
• Developing new features and improving service quality
• Ensuring platform security and preventing abuse
• Conducting research and development in conversational AI and assessment technology

We have carefully balanced these interests against your rights and freedoms and believe our processing does not override your interests, particularly given the anonymisation and aggregation measures we apply.

5.3 Legal Obligations

We process data as necessary to comply with legal and regulatory requirements, including tax obligations, anti-money laundering laws, and court orders.

5.4 Consent

For certain processing activities, such as marketing communications, use of cookies beyond strictly necessary ones, and (where applicable) participation as a Candidate in a screening interview, we obtain your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5.5 Recruiting Product — Roles

For the Recruiting Product, the inviting organisation acts as the data controller with respect to Candidate personal data, and Overvue acts as a processor on the controller's documented instructions. Where Overvue uses Candidate data in anonymised, aggregated form to improve the Service or to generate Platform Insights, Overvue acts as a controller of that anonymised data.

6. How We Share Your Data

6.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6.2 Service Providers and Technology Partners

We share data with carefully selected third-party service providers who assist in delivering the Service, including:

• AI and Voice Technology Providers: To power voice interaction, transcription, AI analysis, and conversation capabilities. This includes Ultravox as our voice provider for the Interview Practice Product (B2C).
• Cloud Hosting: Microsoft Azure (UK datacentres) for secure data storage and platform infrastructure.
• Payment Processors: Stripe (for web-based payments) and RevenueCat together with Apple (for iOS subscriptions) to process payments and manage billing.
• Analytics Tools: To understand service usage and improve user experience.
• Research Tools: To gather public information when creating custom bots and screening interviews.

We share only the minimum data necessary for these providers to perform their functions. We do not share your personally identifiable information (such as name, email, or account details) with AI providers beyond what is necessary to deliver the Service. We maintain contractual agreements with all service providers requiring them to protect your data and use it only for specified purposes.

6.3 Inviting Organisations (Recruiting Product)

Where you participate in a screening interview as a Candidate via the Recruiting Product, we share your screening interview recording, transcript, performance metrics, and AI-generated assessment with the inviting organisation. The inviting organisation is the controller of that data and is responsible for its further use, retention, and disclosure. You should review the inviting organisation's privacy notice for information about how they handle your data.

6.4 Platform Insights Shared With Users

We share Platform Insights derived from anonymised, Aggregated Data with users of the Service. These insights include benchmarks, trends, and best practices but do not reveal any information that could identify you, your company, the inviting organisation, your specific prospects, or your individual conversations.

6.5 Legal Requirements

We may disclose your data if required to do so by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement or government agencies
• Legal claims or disputes
• Investigations of potential violations of our Terms of Service

6.6 Business Transfers

If Overvue is involved in a merger, acquisition, asset sale, or bankruptcy, your data may be transferred to the acquiring entity. We will notify you of any such change and provide information about choices you may have regarding your data.

6.7 With Your Consent

We may share your data for purposes not described in this Privacy Policy if we obtain your explicit consent to do so.

7. Data Storage and Security

7.1 Where We Store Your Data

Your data is stored in Microsoft Azure datacentres located in the United Kingdom. We use UK-based infrastructure to ensure compliance with UK and EU data protection requirements and to minimise international data transfers.

7.2 Security Measures

We implement comprehensive technical and organisational security measures to protect your data, including:

• Encryption: Data is encrypted in transit using TLS/SSL protocols and at rest using industry-standard encryption algorithms
• Access Controls: Role-based access controls ensure only authorised personnel can access user data, with access logged and monitored
• Authentication: Secure authentication mechanisms including password hashing and optional multi-factor authentication
• Network Security: Firewalls, intrusion detection systems, and regular security audits
• Data Isolation: User data is logically isolated to prevent unauthorised cross-customer access
• Regular Testing: Penetration testing and vulnerability assessments
• Employee Training: Staff are trained on data protection principles and security best practices
• Incident Response: Procedures for detecting, responding to, and reporting security incidents

7.3 Data Backup and Recovery

We perform regular automated backups of your data to ensure business continuity and disaster recovery. Backups are encrypted and stored securely in geographically redundant locations within the UK/EU.

7.4 Limitations of Security

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials and should notify us immediately of any unauthorised access.

8. Data Retention

8.1 Active Account Data

We retain your personal data for as long as your account is active and as necessary to provide the Service, including:

• Account information: For the duration of your subscription
• Session recordings and transcripts: Until you delete them or close your account
• Custom bot, screening interview, and scenario configurations: Until you delete them or close your account
• Performance analytics: For the duration of your subscription to enable historical tracking
• Gamification progress: For the duration of your subscription
• Candidate data (Recruiting Product): For the period instructed by the inviting organisation, subject to applicable law

8.2 Post-Account Deletion

When you delete your account or your subscription ends:

• Active Deletion: We will delete your identifiable personal data, session recordings, transcripts, and custom configurations within 30 days
• Backup Retention: Deleted data may persist in backup systems for up to 90 days before being permanently purged
• Legal Retention: Some data may be retained longer if required by law (e.g., financial records for tax purposes, typically 6-7 years)
• Aggregated Data: Data that has been anonymised and incorporated into Aggregated Data sets may be retained indefinitely, as it no longer constitutes personal data

8.3 Anonymised and Aggregated Data

Once your data has been anonymised and aggregated such that you cannot be identified, it is no longer considered personal data under data protection laws. We may retain such Aggregated Data indefinitely for Platform Insights, AI training, research, and service improvement purposes. Once data is anonymised and aggregated, it is typically not possible to identify or extract your original specific data.

8.4 Retention Periods Summary

• Active account data: Duration of subscription
• Post-deletion (identifiable data): 30 days (up to 90 days in backups)
• Financial/tax records: 6-7 years from transaction date
• Anonymised Aggregated Data: Indefinitely
• Marketing consent records: 3 years from last interaction
• Candidate data (Recruiting Product): As instructed by the inviting organisation

9. Your Rights

Under UK GDPR and applicable data protection laws, you have the following rights regarding your personal data:

9.1 Right of Access

You have the right to request a copy of the personal data we hold about you. You can access most of your data directly through your account dashboard. For additional information, contact us at [email protected]. If you participated as a Candidate in the Recruiting Product, requests relating to that data should generally be directed to the inviting organisation, who is the controller of your data in that context.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data. You can update your account information directly through your account settings. For other corrections, contact our support team.

9.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data in certain circumstances, including:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent (where processing is based on consent)
• You object to processing based on legitimate interests
• The data has been unlawfully processed

You can delete individual session recordings at any time through your account. To request full account deletion, contact [email protected]. Please note that once data has been anonymised and incorporated into Aggregated Data, it may not be possible to identify or delete your original data from such datasets. Erasure requests relating to Candidate data in the Recruiting Product should be directed to the inviting organisation.

9.4 Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller. You can download your session recordings and export your data through your account settings.

9.6 Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. This includes objecting to direct marketing at any time. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. You can manage your consent preferences in your account settings.

9.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have violated your data protection rights. Contact details:

Information Commissioner's OfficeWycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AFTelephone: 0303 123 1113Website: www.ico.org.uk

9.9 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within one month, though this may be extended by two months for complex requests. We may request additional information to verify your identity before processing your request. There is no fee for exercising your rights unless your request is manifestly unfounded or excessive.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device that help us provide and improve the Service. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). On the iOS application, we use equivalent device identifiers and local storage mechanisms.

10.2 How We Use Cookies

We use cookies and equivalent technologies for:

• Essential Cookies: Required for the Service to function, including authentication, security, and session management
• Performance Cookies: To understand how users interact with the Service and identify technical issues
• Functionality Cookies: To remember your preferences and settings
• Analytics Cookies: To analyse usage patterns and improve the Service

10.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the Service. Most browsers allow you to refuse cookies or delete cookies already set. Visit your browser's help section for more information. On iOS, you can manage tracking and analytics permissions through your device settings.

10.4 Third-Party Cookies

Some cookies may be placed by third-party service providers we use for analytics or other purposes. These third parties have their own privacy policies governing their use of your information.

11. International Data Transfers

Your data is primarily stored and processed in the United Kingdom. However, some of our third-party service providers may be located outside the UK/EU. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the UK ICO
• Adequacy decisions recognising equivalent data protection standards
• Binding Corporate Rules or other approved mechanisms

We take steps to ensure that international transfers comply with applicable data protection laws and that your data receives an adequate level of protection.

12. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from anyone under 16 years of age. If you are under 16, do not use the Service or provide any personal information to us. If we discover that we have collected personal data from someone under 16 without appropriate consent, we will delete that information as quickly as possible. If you believe we have collected data from someone under 16, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Notify you through the Service or by email to your registered email address
• Post the updated Privacy Policy on our website

Material changes will become effective 30 days after posting or notification, whichever is earlier. Your continued use of the Service after the effective date constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically. If you do not agree with any changes, you should stop using the Service before the changes take effect.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Overvue.ai Ltd Company Number: 16108402 Email: [email protected] Registered Address: 8 Winchester Place, North Street, Poole, BH15 1NX, United Kingdom

We aim to respond to all privacy inquiries and requests within 2 business days. For data subject rights requests, we will respond within the timeframes required by applicable law (typically one month).

15. Data Protection Officer

For data protection matters specifically, you may contact our designated representative at [email protected] with "Data Protection Query" in the subject line.