Overvue AI Sales Roleplay - Terms of Service

Last Updated: October 8, 2025

1. Agreement to Terms

1.1 Binding Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Overvue.ai Ltd ("Overvue", "we", "us", or "our"), a company registered in England and Wales (Company Number: 16108402). By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You represent and warrant that you have the authority to enter into this agreement and are at least 16 years of age. If you are entering into this agreement on behalf of an entity, you represent and warrant that you have the legal authority to bind such entity to these Terms.

1.2 Age Requirement

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age and to terminate accounts that do not meet this requirement.

1.3 Definitions

For the purposes of these Terms: "Service" means the Overvue AI-powered cold call roleplay training platform, including all software, applications, features, and functionalities provided by Overvue. "User Data" means all data, content, and information you provide, upload, or generate through the Service, including account information, custom bot configurations, performance data, and call recordings. "User Content" means any content you create or input into the Service, including custom bot configurations, company information, and practice scenarios. "Intellectual Property Rights" means all patents, rights to inventions, copyright and related rights, trademarks, service marks, trade names, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use and protect the confidentiality of confidential information, and all other intellectual property rights, whether registered or unregistered. "Subscription Period" means the period for which you have paid to use the Service, including any renewal periods. "Fees" means all charges, costs, and expenses associated with your use of the Service. "Call Time" means the allocated minutes of roleplay practice sessions available under your subscription plan. "Aggregated Data" means User Data that has been anonymized and combined with data from other users such that it does not identify, and cannot reasonably be used to identify, any individual user or any specific individuals. "Platform Insights" means analytical outputs, benchmarks, trends, performance metrics, or recommendations generated by Overvue from Aggregated Data and made available to users through the Service.

2. Description of Service

2.1 Core Services

Overvue provides an AI-powered cold call roleplay training platform designed to help users practice and improve their sales communication skills. The Service includes AI-powered roleplay conversations with virtual prospects, pre-made bot personas for practice scenarios, custom bot creation based on your company and target customers, AI-driven company and customer persona research, real-time conversation practice with voice interaction, performance analytics and feedback on your calls, gamification features including experience points, levels, and achievements, call recordings and transcripts for review and learning, and Platform Insights derived from anonymized, aggregated user data to provide benchmarks and trends.

2.2 Custom Bot Creation

The Service enables you to create custom AI bot personas by providing your company website or domain. Our AI research flow will analyze publicly available information to generate fictional customer personas, including company overview, business model, market position, competitors, and persona characteristics such as speech style, pain points, and job responsibilities. You may review and modify this AI-generated information. All personas created are fictional characters and do not represent real individuals.

2.3 Service Delivery

We deliver the Service primarily through our web-based platform. The Service utilizes third-party AI and technology providers to power voice interaction, transcription, analysis, and research capabilities. All service delivery is conducted in accordance with our security protocols and applicable data protection laws. Data is stored in Microsoft Azure UK datacenters.

2.4 Service Modifications

We retain the right to modify, enhance, or discontinue any aspect of the Service at our sole discretion. Such modifications may include changes to functionality, user interface, available features, AI models, Call Time allocations, gamification mechanics, or technical requirements. We will provide reasonable notice of any material changes that substantially affect your use of the Service. Continued use of the Service following any modification constitutes your acceptance of the modified Service.

2.5 Educational Purpose and Disclaimer

The Service is provided solely for training and educational purposes. AI-generated bot personas are fictional characters that may not accurately reflect real customer behavior, objections, or responses. The Service does not constitute professional sales advice, coaching, or consulting. Performance on the platform does not guarantee real-world sales success. You acknowledge that the Service is a training tool and should not be relied upon as the sole basis for sales strategies or business decisions.

3. User Responsibilities

3.1 Account Registration and Security

You are responsible for maintaining the security and confidentiality of your account credentials. This responsibility includes creating and using strong passwords, implementing appropriate access controls, not sharing your account with others, and promptly notifying us of any suspected unauthorized access. You must maintain accurate and up-to-date information associated with your account, including your full name, email address, and company domain (if provided). You are solely responsible for all activities occurring under your account credentials.

3.2 Account Sharing Prohibition

Each account is licensed for use by a single individual only. You may not share your account credentials, allow multiple individuals to use a single account, or otherwise circumvent user-based licensing restrictions. We reserve the right to monitor account usage patterns and suspend or terminate accounts showing evidence of sharing or unauthorized multi-user access.

3.3 Accuracy of Information

When creating custom bots, you represent and warrant that any information you provide about your company, products, or services is accurate and that you have the authority to provide such information. You acknowledge that the quality of AI-generated personas depends on the accuracy and completeness of information provided.

4. Acceptable Use

4.1 Permitted Uses

The Service shall be used solely for legitimate sales training and professional development purposes in accordance with these Terms. You may access and use the Service to practice sales calls, create custom training scenarios, review your performance analytics, and utilize Platform Insights to improve your skills. All use must comply with applicable laws, regulations, and these Terms.

4.2 Prohibited Uses

You shall not, and shall not permit any third party to: (a) share or distribute access credentials or accounts; (b) use the Service for any unlawful purpose or to violate any applicable laws; (c) attempt to reverse engineer, decompile, or disassemble any aspect of the Service; (d) use automated tools, bots, or scripts to interact with the Service or artificially inflate gamification metrics; (e) create usernames or custom bot content that is offensive, racist, sexually explicit, hateful, defamatory, or otherwise inappropriate; (f) impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity; (g) use trademarks, service marks, or brand names belonging to others without authorization; (h) interfere with or disrupt the integrity or performance of the Service or its related systems; (i) attempt to gain unauthorized access to the Service or other users' accounts or data; (j) use the Service to develop, train, or improve competing products or services; (k) extract, scrape, or harvest data from the Service using automated means; or (l) circumvent any usage limits, access controls, or technological protection measures.

4.3 Content Moderation

We reserve the right to review, monitor, and moderate all User Content, including usernames, custom bot configurations, and any other content created or uploaded to the Service. We may, at our sole discretion, modify, reject, or remove any content that violates these Terms, is inappropriate, or is otherwise objectionable. This includes the right to change or delete custom usernames without prior notice.

4.4 Usage Monitoring

We reserve the right to monitor Service usage to ensure compliance with these Terms. This monitoring may include automated systems and manual review processes. Any violation of these acceptable use provisions may result in immediate suspension or termination of your access to the Service without refund.

5. Gamification and Fair Play

5.1 Gamification Features

The Service includes gamification elements such as experience points (XP), levels, achievements, leaderboards, and progress tracking. These features are designed to enhance the learning experience and motivate continued practice. All gamification mechanics are subject to change at our discretion.

5.2 Fair Play Policy

You agree to engage with the Service in good faith and to earn experience points, levels, and achievements through legitimate use only. Illegitimate methods of gaining progress include but are not limited to: using automated tools, scripts, or bots; exploiting bugs, glitches, or vulnerabilities in the Service; manipulating call recordings or transcripts; sharing accounts to artificially boost metrics; or any other method that circumvents the intended use of gamification features.

5.3 Enforcement and Remedies

We reserve the right to investigate suspicious activity or unreasonable XP gains. Upon detection or reasonable suspicion of illegitimate progress, we may, at our sole discretion: (a) reset your XP, levels, or achievements; (b) adjust your gamification metrics to reflect legitimate progress; (c) suspend your account pending investigation; (d) permanently terminate your account; or (e) take any other action we deem appropriate. You may appeal any such action by contacting our support team via email or chat support. We will review appeals in good faith but maintain final discretion on all enforcement decisions.

6. Data Rights and Usage

6.1 Ownership of User Data

You retain all right, title, and interest in and to your personal information and the specific content you provide to the Service. However, by using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, store, transmit, analyze, and process your User Data solely for the purposes of: (a) providing the Service to you; (b) generating your individual performance analytics and insights; (c) creating Aggregated Data and Platform Insights; and (d) improving the Service as described in these Terms and our Privacy Policy.

6.2 Call Recordings and Transcripts

The Service records and transcribes your practice calls for your review and learning. You may download or delete your individual call recordings at any time through your account. While we do not use audio recordings to train AI models, we do use call transcripts, performance data, and anonymized conversation patterns to improve the Service, train our AI models, and generate Platform Insights. Transcripts are processed in anonymized, aggregated form such that individual users cannot be identified.

6.3 Aggregated Data and Platform Insights

We anonymize and aggregate User Data, including call transcripts, performance metrics, conversation patterns, objection types, response effectiveness, industry-specific trends, and bot configuration data. This Aggregated Data is used to: (a) develop and refine AI models and algorithms; (b) generate Platform Insights such as benchmarks, best practices, and performance trends; (c) provide comparative analytics to help users improve their skills; and (d) enhance the overall quality and intelligence of the Service. Platform Insights are made available to all users but do not reveal any information that could identify individual users, their companies, or specific conversations.

6.4 Custom Bot Ownership

All custom bots created through the Service, including AI-generated company information, persona characteristics, and configurations, are owned by Overvue. We grant you a license to use custom bots you create for the duration of your Subscription Period. Upon account deletion, we may retain anonymized bot configurations for Aggregated Data analysis, but will delete identifiable custom bot data in accordance with our data retention policies.

6.5 Data Retention and Deletion

We retain User Data for the duration of the Subscription Period and as necessary to provide the Service. Following account deletion, identifiable User Data, including call recordings, transcripts, and custom bot configurations, will be deleted within 30 days, except that such data may persist in backup systems for up to 90 days. Aggregated Data and Platform Insights that have been anonymized such that individual users cannot be identified may be retained indefinitely.

7. Service Levels and Support

7.1 Service Availability

We shall use commercially reasonable efforts to maintain Service availability, excluding scheduled maintenance periods and circumstances beyond our reasonable control. We do not guarantee uninterrupted access to the Service and shall not be liable for any unavailability, interruptions, or performance issues.

7.2 Technical Support

We provide technical support through email and chat during standard business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT, excluding public holidays). Support services include assistance with account issues, Service functionality, troubleshooting, and resolution of technical problems. We aim to respond to support inquiries within 2 business days but do not guarantee response times.

7.3 Scheduled Maintenance

We may perform scheduled maintenance that temporarily interrupts Service availability. Where possible, we will provide advance notice of scheduled maintenance. Emergency maintenance may be performed without notice when necessary to maintain Service security, integrity, or performance.

8. Fees and Payment

8.1 Subscription Plans and Call Time

The Service is provided on a subscription basis, with different plans offering varying amounts of Call Time per subscription period. Call Time is the allocated minutes available for roleplay practice sessions. Unused Call Time does not roll over to subsequent subscription periods unless explicitly stated in your plan. All users receive one free practice call. Additional free trial periods may be provided at our sole discretion.

8.2 Payment Terms

All Fees are due in advance and must be paid through our authorized payment processors. Fees are exclusive of all applicable taxes, levies, duties, and similar charges, which are your responsibility. You authorize us to charge your designated payment method for all applicable Fees. You are responsible for maintaining valid payment information and for any fees or charges associated with payment processing.

8.3 Fee Modifications

We may modify our Fees upon thirty (30) days' prior written notice. Any Fee increase shall not take effect until the expiration of your current Subscription Period. Continued use of the Service after a Fee modification takes effect constitutes your acceptance of the new Fees.

8.4 Late Payment and Suspension

If payment is not received by the due date, we reserve the right to suspend your access to the Service until payment is received in full. Any payment not received within fourteen (14) days of the due date may accrue interest at the rate of 1% per month or the maximum rate permitted by law, whichever is lower. You shall reimburse us for all reasonable costs incurred in collecting overdue payments.

8.5 Refunds

Fees are non-refundable except as expressly provided in these Terms or as required by law. We do not provide refunds for unused Call Time, partial subscription periods, or dissatisfaction with the Service. If we terminate your account for breach of these Terms, you will not be entitled to any refund.

9. Term and Termination

9.1 Term

These Terms commence on the date you first accept them and continue until all Subscription Periods have expired or been terminated. Subscription Periods automatically renew for subsequent periods equal to the expiring Subscription Period unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the current Subscription Period. You may cancel auto-renewal at any time through your account settings.

9.2 Termination by You

You may terminate these Terms at any time by canceling your subscription and closing your account. Termination will be effective at the end of your current Subscription Period. You will not receive a refund for any unused portion of your subscription or unused Call Time.

9.3 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to: (a) breach of these Terms; (b) violation of the Acceptable Use Policy or Fair Play Policy; (c) fraudulent, abusive, or illegal activity; (d) failure to pay applicable Fees; (e) extended periods of inactivity; or (f) at our sole discretion if we believe termination is necessary to protect the Service, other users, or ourselves. We may also terminate these Terms with thirty (30) days' notice for any reason or no reason.

9.4 Effects of Termination

Upon termination of these Terms: (a) all rights granted to you under these Terms shall immediately terminate; (b) you shall cease all use of the Service; (c) we may immediately deactivate your account and delete or retain your User Data in accordance with our data retention policies; (d) you shall pay all outstanding Fees within five (5) business days; and (e) you will lose access to all User Data, call recordings, transcripts, custom bots, performance analytics, and gamification progress. You are responsible for exporting any data you wish to retain before termination. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

10. Intellectual Property

10.1 Ownership

We retain all right, title, and interest in and to the Service, including all related Intellectual Property Rights. This includes but is not limited to all software, algorithms, AI models, user interface designs, Platform Insights, Aggregated Data, pre-made bot personas, analytical frameworks, gamification mechanics, branding, trademarks, and any derivative works. These Terms do not grant you any rights to our Intellectual Property Rights except for the limited license expressly set forth herein.

10.2 Custom Bot Ownership

All custom bots created through the Service, including AI-generated research, persona configurations, and related content, are owned by Overvue. You are granted a non-exclusive license to use custom bots you create during your Subscription Period solely within the Service.

10.3 License Grant

Subject to your compliance with these Terms and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the Subscription Period solely for your personal professional development and training purposes.

10.4 Feedback and Suggestions

Any feedback, suggestions, ideas, or improvements you provide regarding the Service shall automatically become our exclusive property without any obligation of compensation or attribution. You hereby assign all right, title, and interest in such feedback to Overvue, and we may use such feedback for any purpose without restriction.

10.5 Restrictions

You shall not: (a) modify, adapt, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service or attempt to discover any source code or underlying algorithms; (c) remove, alter, or obscure any proprietary notices or markings; (d) access the Service to build a competitive product or service or copy any features, functions, or graphics; (e) license, sell, rent, lease, transfer, or otherwise commercially exploit the Service; (f) frame or mirror any content forming part of the Service; or (g) use the Service in any manner that exceeds the scope of the license granted herein.

11. Privacy and Data Protection

11.1 Privacy Policy

Our collection, use, and processing of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the practices described in our Privacy Policy.

11.2 Data Protection Compliance

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You acknowledge that the Service involves the processing of your personal information and that by using the Service, you consent to such processing as described in our Privacy Policy.

11.3 Third-Party Service Providers

The Service utilizes third-party AI and technology providers to deliver functionality including voice interaction, transcription, AI analysis, and research capabilities. Your data may be processed by these providers solely to enable the Service. We maintain appropriate contractual safeguards with all third-party processors to ensure data protection and security.

11.4 Data Security

We implement reasonable technical and organizational security measures to protect User Data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You acknowledge and accept the inherent risks of transmitting information over the internet.

12. Liability and Warranties

12.1 Service Warranty

We warrant that the Service will perform substantially in accordance with its documentation under normal use. Your exclusive remedy for breach of this warranty shall be our use of commercially reasonable efforts to correct non-conforming Service features or, if we cannot make such correction within a reasonable time, termination of your subscription with a pro-rata refund of prepaid unused Fees.

12.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 12.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT AI-GENERATED PERSONAS WILL ACCURATELY REFLECT REAL CUSTOMERS, THAT USE OF THE SERVICE WILL RESULT IN IMPROVED SALES PERFORMANCE, OR THAT THE SERVICE WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE.

12.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OVERVUE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO OVERVUE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED POUNDS (£100), WHICHEVER IS GREATER.

12.4 Basis of the Bargain

You acknowledge and agree that the disclaimers and limitations set forth in this Section 12 reflect a reasonable and fair allocation of risk between you and Overvue and that these limitations are an essential basis of the bargain between the parties. The Service would not be provided without these limitations.

12.5 Indemnification

You agree to indemnify, defend, and hold harmless Overvue, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (a) your use or misuse of the Service; (b) your violation of these Terms; (c) your violation of any rights of another party, including intellectual property rights; (d) any User Content or information you provide; or (e) your violation of any applicable laws or regulations. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.

13.2 Jurisdiction

Subject to Section 13.3, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. Both parties submit to the exclusive jurisdiction of such courts.

13.3 Informal Resolution

Before initiating any legal proceeding, the parties agree to attempt in good faith to resolve any dispute through informal negotiation. Either party may initiate informal resolution by providing written notice to the other party describing the dispute. The parties shall then attempt to resolve the dispute through direct communication between representatives with authority to settle the dispute for a period of not less than thirty (30) days.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Overvue regarding the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter hereof.

14.2 Modifications to Terms

We reserve the right to modify these Terms at any time at our sole discretion. We will provide notice of material modifications by posting the updated Terms on our website with a new "Last Updated" date or by sending you notice through the Service or to your registered email address. Material modifications will become effective thirty (30) days after posting or notification. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service before the effective date.

14.3 Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without our prior written consent. Any attempted assignment in violation of this provision shall be void. We may freely assign, transfer, or delegate these Terms and our rights and obligations hereunder to any successor to our business or assets, whether by merger, acquisition, sale of assets, or otherwise, without restriction and without your consent.

14.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if such modification is not possible, such provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

14.5 Waiver

No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. No failure or delay by either party in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise or the exercise of any other right, power, or privilege.

14.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes or labor disputes, failures of third-party service providers, internet service provider failures, or failures of telecommunications or hosting infrastructure. The affected party shall promptly notify the other party of any such circumstance and shall use reasonable efforts to mitigate the impact.

14.7 Notices

All notices required or permitted under these Terms shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by confirmed email; (c) sent by registered or certified mail, return receipt requested; or (d) sent by overnight courier service. Notices to you may be sent to the email address associated with your account. Notices to us must be sent to support@overvue.ai.

14.8 Relationship of the Parties

The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, agency, or franchise relationship between the parties. Neither party has the authority to bind the other or to incur any obligation on its behalf.

14.9 Third-Party Beneficiaries

These Terms are for the sole benefit of the parties hereto and their permitted successors and assigns and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

14.10 Interpretation

Section headings in these Terms are for convenience only and shall not govern the meaning or interpretation of any provision. The words "include," "includes," and "including" shall be deemed to be followed by "without limitation." The word "or" is not exclusive.

15. Contact Information

Overvue.ai Ltd
Company Number: 16108402
Registered Address: 68 Richmond House, 23-31 Richmond Hill, Bournemouth, BH2 6EZ, United Kingdom
Email: support@overvue.ai

For questions regarding these Terms or the Service, please contact us at the email address above. We will respond to all inquiries within 2 business days.

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Privacy Policy

Last Updated: October 8, 2025

1. Introduction

Overvue.ai Ltd ("we," "our," or "us") provides an AI-powered cold call roleplay training platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Details:
Overvue.ai Ltd
Company Number: 16108402
Registered Address: 68 Richmond House, 23-31 Richmond Hill, Bournemouth, BH2 6EZ, United Kingdom
Contact: support@overvue.ai

2. Key Points About Your Data

What We Collect: Your name, email, optional company domain, voice recordings, transcripts, performance data, and custom bot configurations.

Your Data is Yours: You retain ownership of your personal data and can download or delete your recordings anytime.

How We Use It: To provide the training service, generate your individual performance analytics, and improve our AI through anonymized, aggregated analysis.

Storage: Data is stored securely in Microsoft Azure UK datacenters.

Anonymized Insights: We anonymize and aggregate user data to create Platform Insights (benchmarks, trends) shared with all users. These insights do not identify you or your specific conversations.

Training Tool Only: Our Service is for sales training purposes. AI bots are fictional and do not represent real people.

Age Requirement: You must be at least 16 years old to use our Service.

3. What Data We Collect

3.1 Account Information

When you register for an account, we collect:

• Full name
• Email address
• Company domain (optional)
• Password (stored in encrypted form)
• Account creation date and settings

3.2 Practice Call Data

During your use of the Service, we collect:

• Voice Recordings: Audio recordings of your practice roleplay calls
• Transcripts: Text transcriptions of your practice calls generated by our AI transcription service
• Performance Metrics: Call duration, scores, feedback ratings, speaking pace, objection handling effectiveness, and other analytics
• Conversation Content: The substance of your practice conversations, including questions asked, responses given, and techniques used

3.3 Custom Bot Data

When you create custom bots, we collect and generate:

• Input Data: Your company website or domain URL
• AI-Generated Information: Company overview, business model, market position, competitors, and fictional customer persona characteristics (speech style, pain points, job responsibilities)
• Your Edits: Any modifications you make to AI-generated bot configurations

3.4 Usage and Technical Data

We automatically collect:

• Login dates and times
• Features used and frequency of use
• Browser type and version
• Device information and operating system
• IP address and general location (country/city level)
• Pages visited and navigation paths
• Gamification progress (XP, levels, achievements)

3.5 Payment Information

Payment processing is handled by third-party payment processors. We do not store full credit card details but may retain:

• Last four digits of card number
• Payment method type
• Billing address
• Transaction history and invoice details

3.6 Communications

We collect information from your communications with us, including:

• Support requests and correspondence
• Feedback and suggestions
• Survey responses

4. How We Use Your Data

4.1 Providing the Service to You

We use your data to:

• Create and manage your account
• Deliver AI-powered roleplay training sessions
• Generate and store your call recordings and transcripts
• Provide personalized performance analytics and feedback
• Create custom bot personas based on your company information
• Track your progress through gamification features
• Process payments and maintain billing records
• Provide customer support and respond to your inquiries
• Send service-related communications (account notifications, updates, security alerts)

4.2 Service Improvement and Platform Insights

We anonymize and aggregate your data to:

• Train and Improve AI Models: We use anonymized transcripts, conversation patterns, and performance data to refine our AI algorithms, improve bot responses, and enhance the realism of roleplay scenarios
• Generate Platform Insights: We create anonymized, aggregated benchmarks and trends such as:
  • Common objection types and effective responses across industries
  • Average performance metrics by experience level
  • Successful conversation techniques and patterns
  • Industry-specific best practices and benchmarks
  • Trending topics and effective messaging strategies
• Develop New Features: We analyze usage patterns to identify opportunities for new training scenarios, bot personas, and platform capabilities
• Quality Assurance: We monitor service performance and identify technical issues or areas for improvement

Important: Platform Insights are derived from data that has been anonymized and aggregated such that individual users, their companies, or specific conversations cannot be identified. These insights are made available to all users to enhance the training experience.

4.3 Research and Development

We conduct research using Aggregated Data to:

• Study sales communication effectiveness
• Develop new AI training methodologies
• Create industry reports and whitepapers
• Advance the field of sales training technology

4.4 Legal and Security Purposes

We may use your data to:

• Comply with legal obligations and respond to lawful requests
• Enforce our Terms of Service and investigate violations
• Detect and prevent fraud, abuse, or security threats
• Protect our rights, property, and safety, and that of our users
• Investigate suspicious account activity or Fair Play Policy violations

4.5 Marketing (With Your Consent)

With your explicit consent, we may use your email address to send you:

• Product updates and new feature announcements
• Tips and best practices for using the Service
• Educational content and training resources
• Special offers and promotional materials

You may withdraw consent and unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email or contacting us directly.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

5.1 Contract Performance

Processing is necessary to provide the Service you have contracted for, including creating your account, delivering roleplay training, generating analytics, and processing payments.

5.2 Legitimate Interests

We have a legitimate interest in:

• Using anonymized transcripts and performance data to train and improve our AI models
• Creating and sharing Platform Insights derived from Aggregated Data to enhance the value of our Service for all users
• Developing new features and improving service quality
• Ensuring platform security and preventing abuse
• Conducting research and development in sales training technology

We have carefully balanced these interests against your rights and freedoms and believe our processing does not override your interests, particularly given the anonymization and aggregation measures we apply.

5.3 Legal Obligations

We process data as necessary to comply with legal and regulatory requirements, including tax obligations, anti-money laundering laws, and court orders.

5.4 Consent

For certain processing activities, such as marketing communications or use of cookies beyond strictly necessary ones, we obtain your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. How We Share Your Data

6.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6.2 Service Providers and Technology Partners

We share data with carefully selected third-party service providers who assist in delivering the Service, including:

• AI and Voice Technology Providers: To power voice interaction, transcription, AI analysis, and conversation capabilities
• Cloud Hosting: Microsoft Azure (UK datacenters) for secure data storage and platform infrastructure
• Payment Processors: To process subscription payments and manage billing
• Analytics Tools: To understand service usage and improve user experience
• Research Tools: To gather public information when creating custom bots

We share only the minimum data necessary for these providers to perform their functions. We do not share your personal identifiable information (name, email, account details) with AI providers. We maintain contractual agreements with all service providers requiring them to protect your data and use it only for specified purposes.

6.3 Platform Insights Shared With Users

We share Platform Insights derived from anonymized, Aggregated Data with all users of the Service. These insights include benchmarks, trends, and best practices but do not reveal any information that could identify you, your company, your specific prospects, or your individual conversations.

6.4 Legal Requirements

We may disclose your data if required to do so by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement or government agencies
• Legal claims or disputes
• Investigations of potential violations of our Terms of Service

6.5 Business Transfers

If Overvue is involved in a merger, acquisition, asset sale, or bankruptcy, your data may be transferred to the acquiring entity. We will notify you of any such change and provide information about choices you may have regarding your data.

6.6 With Your Consent

We may share your data for purposes not described in this Privacy Policy if we obtain your explicit consent to do so.

7. Data Storage and Security

7.1 Where We Store Your Data

Your data is stored in Microsoft Azure datacenters located in the United Kingdom. We use UK-based infrastructure to ensure compliance with UK and EU data protection requirements and to minimize international data transfers.

7.2 Security Measures

We implement comprehensive technical and organizational security measures to protect your data, including:

• Encryption: Data is encrypted in transit using TLS/SSL protocols and at rest using industry-standard encryption algorithms
• Access Controls: Role-based access controls ensure only authorized personnel can access user data, with access logged and monitored
• Authentication: Secure authentication mechanisms including password hashing and optional multi-factor authentication
• Network Security: Firewalls, intrusion detection systems, and regular security audits
• Data Isolation: User data is logically isolated to prevent unauthorized cross-customer access
• Regular Testing: Penetration testing and vulnerability assessments
• Employee Training: Staff are trained on data protection principles and security best practices
• Incident Response: Procedures for detecting, responding to, and reporting security incidents

7.3 Data Backup and Recovery

We perform regular automated backups of your data to ensure business continuity and disaster recovery. Backups are encrypted and stored securely in geographically redundant locations within the UK/EU.

7.4 Limitations of Security

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials and should notify us immediately of any unauthorized access.

8. Data Retention

8.1 Active Account Data

We retain your personal data for as long as your account is active and as necessary to provide the Service, including:

• Account information: For the duration of your subscription
• Call recordings and transcripts: Until you delete them or close your account
• Custom bot configurations: Until you delete them or close your account
• Performance analytics: For the duration of your subscription to enable historical tracking
• Gamification progress: For the duration of your subscription

8.2 Post-Account Deletion

When you delete your account or your subscription ends:

• Active Deletion: We will delete your identifiable personal data, call recordings, transcripts, and custom bot configurations within 30 days
• Backup Retention: Deleted data may persist in backup systems for up to 90 days before being permanently purged
• Legal Retention: Some data may be retained longer if required by law (e.g., financial records for tax purposes, typically 6-7 years)
• Aggregated Data: Data that has been anonymized and incorporated into Aggregated Data sets may be retained indefinitely, as it no longer constitutes personal data

8.3 Anonymized and Aggregated Data

Once your data has been anonymized and aggregated such that you cannot be identified, it is no longer considered personal data under data protection laws. We may retain such Aggregated Data indefinitely for Platform Insights, AI training, research, and service improvement purposes. Once data is anonymized and aggregated, it is typically not possible to identify or extract your original specific data.

8.4 Retention Periods Summary

• Active account data: Duration of subscription
• Post-deletion (identifiable data): 30 days (up to 90 days in backups)
• Financial/tax records: 6-7 years from transaction date
• Anonymized Aggregated Data: Indefinitely
• Marketing consent records: 3 years from last interaction

9. Your Rights

Under UK GDPR and applicable data protection laws, you have the following rights regarding your personal data:

9.1 Right of Access

You have the right to request a copy of the personal data we hold about you. You can access most of your data directly through your account dashboard. For additional information, contact us at support@overvue.ai.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data. You can update your account information directly through your account settings. For other corrections, contact our support team.

9.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data in certain circumstances, including:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent (where processing is based on consent)
• You object to processing based on legitimate interests
• The data has been unlawfully processed

You can delete individual call recordings anytime through your account. To request full account deletion, contact support@overvue.ai. Please note that once data has been anonymized and incorporated into Aggregated Data, it may not be possible to identify or delete your original data from such datasets.

9.4 Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller. You can download your call recordings and export your data through your account settings.

9.6 Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. This includes objecting to direct marketing at any time. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. You can manage your consent preferences in your account settings.

9.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have violated your data protection rights. Contact details:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

9.9 Exercising Your Rights

To exercise any of these rights, please contact us at support@overvue.ai with your request. We will respond within one month, though this may be extended by two months for complex requests. We may request additional information to verify your identity before processing your request. There is no fee for exercising your rights unless your request is manifestly unfounded or excessive.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device that help us provide and improve the Service. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

10.2 How We Use Cookies

We use cookies for:

• Essential Cookies: Required for the Service to function, including authentication, security, and session management
• Performance Cookies: To understand how users interact with the Service and identify technical issues
• Functionality Cookies: To remember your preferences and settings
• Analytics Cookies: To analyze usage patterns and improve the Service

10.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the Service. Most browsers allow you to refuse cookies or delete cookies already set. Visit your browser's help section for more information.

10.4 Third-Party Cookies

Some cookies may be placed by third-party service providers we use for analytics or other purposes. These third parties have their own privacy policies governing their use of your information.

11. International Data Transfers

Your data is primarily stored and processed in the United Kingdom. However, some of our third-party service providers may be located outside the UK/EU. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the UK ICO
• Adequacy decisions recognizing equivalent data protection standards
• Binding Corporate Rules or other approved mechanisms

We take steps to ensure that international transfers comply with applicable data protection laws and that your data receives an adequate level of protection.

12. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from anyone under 16 years of age. If you are under 16, do not use the Service or provide any personal information to us. If we discover that we have collected personal data from someone under 16 without appropriate consent, we will delete that information as quickly as possible. If you believe we have collected data from someone under 16, please contact us immediately at support@overvue.ai.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Notify you through the Service or by email to your registered email address
• Post the updated Privacy Policy on our website

Material changes will become effective 30 days after posting or notification, whichever is earlier. Your continued use of the Service after the effective date constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically. If you do not agree with any changes, you should stop using the Service before the changes take effect.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Overvue.ai Ltd
Company Number: 16108402
Email: support@overvue.ai
Registered Address: 68 Richmond House, 23-31 Richmond Hill, Bournemouth, BH2 6EZ, United Kingdom

We aim to respond to all privacy inquiries and requests within 2 business days. For data subject rights requests, we will respond within the timeframes required by applicable law (typically one month).

15. Data Protection Officer

For data protection matters specifically, you may contact our designated representative at support@overvue.ai with "Data Protection Query" in the subject line.

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